Examining the moderating role of firm reputation on the relationships between supply chain quality management practices and organizational performance of manufacturing firms in Ghana

No Thumbnail Available
Journal Title
Journal ISSN
Volume Title
Various academic literature has highlighted the importance and contribution of supply chain quality management to the supply chain activities and overall performance of organizations. Yet, there exists a gap in literature regarding how the individual dimensions of supply chain quality management influence various performance measures. This study sought to examine the effects of supply chain quality management practices on organizational performance and the moderating role of firm reputations. The study employed a quantitative method and used a survey research design and descriptive and inferential statistics for the collection and analysis of data respectively. Also, convenience sampling was also used in selecting 200 manufacturing companies from which responses were sought for the purpose of data analysis. It was revealed from the data analysis that quality leadership, human resource management, supply chain integration, customer focus and supplier focus had positive and favourable effects on the performance of firms and resulted in significant improvements in organizational performance. The study also established that firms that are able to effectively leverage their reputation are able to develop their supply chain quality management which in turn impacts firm performance. These finding from the study imply that while supply chain quality management correlates with firm performance, the association is informed by the presence of firm reputation; thus, higher a firm’s reputation, the more the scqm affect firm performance.
A thesis submitted to the department of supply chain and information systems, institute of distance learning, in partial fulfilment of the requirement for the award of the degree of master of science (procurement and supply chain management)