The Use Of Enterprise Resource Planning For Effective Warehouse Operations Management In Cocoa Marketing Company (Cmc), Ghana; The Mediating Role Of User Satisfaction

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Businesses must outgrow paper-based systems as they expand in order to maximize efficiency and accuracy in product selecting, packing, and shipping. This study's aim is to contribute to the growing body of knowledge on the use of Enterprise Resource Planning (ERP) for a successful Warehouse Management System in the Warehousing and Ports Operations (WPO) division of Cocoa Marketing Company (CMC). It will assist management in assessing how the module would affect their warehouse operations to raise organizational productivity and profitability. The quantitative research method was used in this study to gather and examine data. The study also employed the purposive sample method to distribute 80 questionnaires to respondents, the majority of whom were workers at the Tema branch of the Cocoa Marketing Company (CMC) in Ghana. To perform thorough analysis, the data was entered into an excel spreadsheet and coded before being imported into SPSS version 23.0. The study's found out that enterprise resource planning practices positively influence warehouse operation management. ERP practices had positive influence on user satisfaction. User satisfaction had a non-significant influence on warehouse operation management. User satisfaction did not mediate the nexus between ERP practices and warehouse operation management. It is recommended that Cocoa Marketing Company (CMC) management should regularly arrange well-tailored training programs for staff at different levels of the organization's hierarchy to give them up-to-date knowledge and skills to use the system effectively and efficiently to produce quality information for decision-making, which will increase return on investment.
A thesis submitted to the department of supply chain information systems, school of business, college of humanities and social sciences, knust in partial fulfilment of the requirements for the degree of master of science in logistics and supply chain management