An Empirical Analysis of the Effects of Stakeholder Management on Construction Project Delivery: Case-Study of the Construction of Access Bank Head Office

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This current study was aimed at examining the effects of stakeholder management on project performance using the case study of the construction of Access Bank head office building in Accra. Objectives for the study included: to identify the stakeholder management strategies, policies and practices adopted on the project, to investigate the effects of stakeholder management on the project delivery and to establish the stakeholder management challenges encountered during the course of the head office project. To operationalize this broad objective, the case study approach was used and the study employed the purposive sampling technique which enabled the researcher to use their judgment and intuition to collect data from a specific group. A semi structured interview was administered to 4 (four) key personnel, thus the Project Consultant, the project Contractor and Access bank who were deemed to be informative, knowledgeable and could speak on the subject matter of the study. The data was collected in a week and the use of the Thematic analysis was applied to enable the study to detect the patterns and themes from the information gathered and in the process discuss the finding. The study found that there were many diverse stakeholders with a multiplicity of interests and expectations and that overall, these stakeholders were consulted and involved throughout the duration of the project. It was again found that project leaders and supervisors used different methods and practices to engage, involve and manage stakeholders. In relation to the second objective of establishing the effect of stakeholder management practices on project success at Access bank, it was found that overall; stakeholder management facilitated the timely delivery of the Head office Project. In relation to the third objective, it was established that the project team encountered several challenges such as language barriers, failure to identify certain stakeholders, delays in the release of funds, unreasonable demands and failure to meet regularly with salient stakeholders to discuss issues pertinent to the execution of the project. Recommendations made to improve upon Access bank’s stakeholder strategies included the bank taking time and investing in the most appropriate methods of identifying specific stakeholder needs, that Access bank should employ different methods of identifying and communicating with different stakeholders so that they understand and appreciate all issues being discussed in relation to the project and that all team members on site should be regularly trained on key issues and areas such as safety, preservation of resources, waste reduction, and treatment of waste materials.
A Postgraduate Thesis Submitted to the Department of Constructed Technology and Management of the Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirement for the Award of a Degree of Master of Science in Project Management.
Stakeholder Management,, Construction,, Project Consultant,, Project Consultant,, Contractor,, Employees.