An assessment of management practice in the hotel industry in Kumasi

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For the greater part of each year most people live at home. Although they may go to work, shopping, visiting friends and relatives, and take part in other social and leisure activities, their homes are where they normally return each day and where they spend the night. Many of them also increasingly stay away’ from home on business or on holiday or for other reasons throughout the year. Any of them stay in hotels. Walking through the city of Kumasi, there are shops, offices, workshops restaurants and a whole of other places of work. Without going too far in the city, one building emerges sooner or later from the rest, a hotel. For Ghana to attract and accommodate a large number of tourists, its hotel industry must he adequately developed. Hotels are no doubt one of the most important tourist requirements. Most of the hotels in Kumasi are beset with many problems as a result of poor management practices and its type of ownership that has had a tremendous effect on its performance. The reason could he that most hotel owners and operators have entered the hotel business without the slightest idea of its operations and management. Against this background, the goal of this study was to identify some of the management problems by assessing the extent to which management practice of planning, organising. Directing and controlling are applied in the hotel business in Kumasi. It is also to provide some vital information to serve as a reference to hotel operations. The research investigated into the extent to which the processes of management are applied in hotel operations and the common management problems. The study also examines the nature of hotels in Kumasi with respect to its category, meeting mandatory requirement set by the Ghana Tourist Board. It also looks at the staff and customers of the hotels. Survey questionnaires together with interviews and discussions were used to elicit information from all the respondents. Questionnaires were developed in a set of 8 for each hotel. one questionnaire for the hotel manager, 2 for the hotel staff and 5 for hotel customers. The sample comprised of 100 hotels and its managers, 260 hotel staff, 650 hotel customers and the Ghana tourist Board office in Kumasi. The findings indicated that, the operations of most hotels were beset with problems of poor planning, poor organising, poor directing and poor controlling. The study further made some recommendations, which could be a guide for hotel managers.
A thesis submitted to the Department of Economics and Industrial Management, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirements for the award of Master of Arts in Industrial Management, 2002