The impact of Business application processes on the performance of microfinance Institutions in the Ghanaian economy - case of TIP

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The main objective of this research investigation was to study business application processes as enabling management information systems (MIS) to standardize procedures at the microfmance institutions (MFIs) through the adaptation of information- communication technology (ICT). It therefore evaluated the impact and performance of business application processes, methods and processes, customer satisfaction in relation to the closure or disposal of some MFIs as deposit-taking intermediaries. Critical interest was in the lack of technological developments through the strategic investment and adaptation of ICT innovations in the operation of MFIs. As a case study, participant observation, field studies, and semi-structured interviews were critical in this analysis. It also explained the largely qualitative data collected primarily through the use of questionnaires and interviews. In conclusion the study created the awareness and responsiveness towards the exploitation of MIS as core MFI structure. The researcher's main findings were to indicate the strategic level of business application processes towards the competitive marketability of microfmance operations within ICT systems environment in the development of the informal financial sector. SPSS package and Microsoft Excel were among the combination of methodologies employed for statistical emphasis. It was recommended that the MFIs should have a core MIS functionality to streamline standardization and possibly be absorbed by the more formal financial institutions because of an effective adaptation of systems administration processes. This was based on the background that a well-defined management information system through database management system can facilitate effective planning, control, timely monitoring of credit, payment, reporting and systems administration.
A thesis submitted to KNUST School of Business, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirements for the degree of Master of Business administration (MBA), 2008