Empirical Parameters for Assessing the Performance of Consultancy firms in the Procurement of Construction Projects in Techiman, Ghana

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The art of consulting has existed for many years now. Its main aim is to offer advice to clients in order to find solutions to problems confronting them in many dimensions of corporate, governmental and on social issues. Consultants are normally engaged to render services of varying degrees to their clients depending on their capabilities. One area of operation which has immensely consumed the services of consulting is the construction industry. In spite of many services that consultants provide to the construction industry in terms of project supervision, design and many others; the performance of consultants has been called into question several times as clients do not realize value for their money in the engagement of consultants. This study sought to devise parameters that would be adopted in the measurement of consultants’ performance in terms of construction projects. The study adopted the quantitative approach with a sample size of 72 yielding a response rate of 90 per cent. The SPSS was used in processing the data and key statistical tools such as the chi-square test, and the Relative Importance Index (RII) were used in analyzing the data. The study unfolded challenges confronting the performance of consultants as failure to establish rapport with the client; taking the client for granted; lack of effective communication; and lack of flexibility on the part of both the client and the consultant during consultancy service delivery. Consultancy performance indicators and performance process must be identified and agreed upon by all stakeholders; and Consultancy performance measurement must be aimed towards the reformation and refinement of the consulting processes and the achievement of clients’ satisfaction leading to value for money.
A Thesis Submitted to the Department of Building Technology, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the award of a degree of Master of Science in Procurement Management,