An assessment of the effectiveness of performance management practices at St. Theresa's Hospital, Nandom, Upper West Region, Ghana

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This study is an assessment of the effectiveness of performance management practices at St.Theresa's Hospital in Nandom.[This study becomes necessary owing to the fact that there is the need for the hospital to maintain a highly efficient performance management and quality healthcare service delivery system in order to attract more clients and remain competitive against other healthcare providers while minimizing the cost of operation. Data for the study were drawn from two sources: primary and secondary sources. Population for the study was drawn from staff of St. Theresa's Hospital, Nandom. Questionnaires and interviews were used to collect data. Secondary data were also obtained from the Hospital's records. The results indicated that St. Theresa's Hospital's performance management practices were quite effective. The study revealed that motivational packages such as annual best worker awards help to motivate staff to work harder. However, it also indicated that a lot more could still be done to improve upon the system. One particular weakness of the performance management practices was that 52 (54%) of employees did not know whether there were any measures put in place to address staff performance gaps. There is therefore the need for management to ensure that superiors or senior staff help their subordinates to address their performance gaps (underperformance) to ensure optimum performance. Overall, there is the need to constantly train management and staff on the processes involved in performance management. Best worker award packages should also be enhanced to ensure that employees bring out their best.
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION (HRM OPTION).