An investigation into inventory management practices and customer satisfaction in the manufacturing industry of Ghana. A case study of ghacem limited

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The main aim of this study was to investigate inventory management practices and customer satisfaction in the manufacturing industry in Ghana; a case study of GHACEM limited. Specifically, the study aimed to; examine the effect of inventory control on customer satisfaction at GHACEM; identify the effect of inventory cost on customer satisfaction at GHACEM and to analyse the challenges of inventory management at GHACEM. The study adopted the descriptive survey approach of collecting data, because the study was based on the use of questionnaire to elicit information based on people’s opinion to generate data for the analysis of the research topic. e target population for this study comprised mainly all employees of GHACEM. One hundred and fifty (150) respondents were sampled out for the study. Hence, the sample size for the study is 150. A simple random sampling technique was employed to select the 150 employees out of all the employees. Questionnaires were used as the data collection instrument. Data was processed and analyzed using Statistical Package for Social Sciences (SPSS.v.21) software and generated into percentages, pie charts, bar charts and tables to give a good visual impression and clarity of information. To achieve an ideal level of inventory, firms need to constantly undertake sound and time-tested inventory management practices. In conclusion, it is safe to say that inventory management practices have a positive effect on customer satisfaction. It was recommended that there should be an installation of a strong control and inspecting system to detect fraud and theft of inventory. Also, stores should be enlarged and tidy to help enable maximum usage of space among others.
A thesis submitted to the department of Supply Chain and Information Systems Kwame Nkrumah university of science and technology graduate school of business in partial fulfilment of the requirements for the degree of master’s in (MSc) Logistics and Supply Chain Management