An investigation into the effect of managerial social capital on organization citizenship behaviour in selected service organizations

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Social Capital is the connections between individuals in an organization which is built on trust, cooperation and team work. This connection enables individuals to solve collective action problems. The study sought to investigate into the effect of Managerial Social Capital on Organizational Citizenship Behaviour in selected service organization. Both primary and secondary data were used. Questionnaires enabled the researcher to obtain the primary data. Both stratified sampling techniques and purposive sampling techniques were also used to sample the fifty-four (54) respondents. The findings of the study showed that, there is a high level of social capital in the selected service organizations. The high level of social capital is depicted by high level of trust among staff, shared vision and ideas for achieving organizational goals, observance of organizational ethics and respect for each other. The findings further showed that the relationship between management and staff in the selected service organizations was not strong. The study also revealed that, organizations do not reward staff who performs extra roles. On the basis of the findings, it was recommended that, to encourage staff to exhibit Organizational Citizenship Behaviour and to improve the relationship between management and staff, organizations should have reward packages in the form of recognition for staff who exhibit extra roles. It was also recommended that management and staff should build and improve upon their trust for each other. Again, civic virtue and altruism should be encouraged to enable staff to be committed to their organization and help each other when one is having a problem.
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION (MANAGEMENT AND ORGANIZATION DEVELOPMENT OPTION). 2014