Effectiveness of performance appraisal systems: A study of KNUST

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The need for effective performance appraisal in institutions has been emphasized in recent times. This study therefore investigated the effectiveness of performance appraisal systems in KNUST. The study was descriptive using both primary and secondary data. Data were collected with the help of questionnaires and analysed with the help of the Statistical Package for the Social Sciences. The study found out that the institution has in place an appraisal system, and this was largely acknowledged by all categories of respondents: junior and senior members. The study noted that there are key performance criteria that have been developed and clearly identified in the appraisal system. Findings showed that to a large extent the criteria have been developed in consultation with workers and appraisers. Further, respondents indicated general understanding and support from the various stakeholders on the institution’s appraisal system. The study found out that most employees show cooperation in the appraisal process. Again, most staff believe that feedback reflects their performance. Further, most staff believe the appraisal system is relevant and do not consider the appraisal process a waste of time. It was noted that the process has helped in identifying systematic factors that are barriers to effective performance. Key challenges identified included low feedback rate and lack of adequate resources, among other challenges. The study recommended the need to ensure that fairness is maintained in the appraisal process so that the necessary trust and cooperation will be forthcoming from staff. Further, there is the need to ensure regular feedback. Failure to do this could affect staff interest in the process, as much as possible feedback should be given to staff on their performance.
A thesis submitted to the Department of Managerial Science of the Kwame Nkrumah University of Science and Technology in Partial fulfillment of the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION (Human Resource Option). 2014