Conflict management practices in selected basic Schools in the Ashanti Region

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Conflict has always been an inseparable part of all organizations due to the fact that there are differences in the behavior of the various workers within the organization. However, conflict in spite of its negative effects has its own positive outcomes. This has therefore given rise to the theory of conflict management which ensures that the positive aspect of conflict is maximized while the negative aspect is minimized as much as possible. This study therefore looked at the concept of conflict management in institutional growth. The main objective of the study was to explore conflict management in basic schools in Ashanti Region of Ghana. The study reviewed literature on the concept of conflict management in organizations. Face-to-face interviews were used to solicit responses from teachers alongside participant observation. The sampling technique used by the researcher which aided in the collection of data was the purposive sampling technique. Content analysis was used in analyzing the data collected. The study discovered that the integrating style of managing conflict was the most widely used conflict management style in basic schools in the region. This style placed more emphasis on high concern for self and others as well. It was also discovered that of all the challenges encountered in managing conflicts, lack of cooperation on the part of the two parties was considered the most striking challenge. Furthermore, it was also discovered that conflict management played a major role in strengthening the bond between management and workers. The study concluded on the note that the most influencing factor in managing conflict in organizations was organizational culture. The study also recommended that organizations should organize training and educational programs for their members to enable them accommodate and deal effectively with the issue of individual differences in the workplace.
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION (HRM OPTION).