The Effect of Job Design on Employee Motivation and Job Performance: (A Case Study of GTbank and GCB)

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Performance improvement in service organizations is of major concern to managers as one way of enhancing organizational growth. This proposition in turn leads to the suggestion that performance improvement gains can be realized for service organization by expanding conventional motivation and having a good job design policy. The study examined the effects of job design and employee motivation on job performance between employees at GCB and GTBANK who were purposively and conveniently selected. A cross-sectional survey and a case study were employed. A sample size of one hundred and twenty (120) respondents was selected to partake in the study; sixty (60) respondents each were selected from GTBANK and GCB respectively. The study made use of both primary and secondary sources of data collection. The results of the study confirmed that job design tend to affect motivation and job performance significantly. The study also revealed that workers’ performance does not depend on the behaviour of other workers in the company but on the motivation policies available in the company.
A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements for the degree of Commonwealth Executive Masters of Business Administration, September-2012