Construction Professionals Perspective on the Criteria for Rating Contractor Performance in the Ghanaian Construction Industry

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Performance measurement is the regular measurement of the results and efficiency of services or programmes. In recent past, it has become vital to the achieving of business and organizational goals worldwide. Indeed, previous studies internationally have indicated that the development of a set of measurable criteria is key to any performance measurement system. In the absence of any empirical data for legitimizing performance measurement, this study provides a framework for the Ghanaian construction industry within which contractors’ performance could be measured by means of a set of criteria. A survey was conducted in Ghana among consultants to identify a set of performance criteria that would be relevant and applicable to the Ghanaian Construction Industry. In all, 65 respondents completed the questionnaire. The data obtained was analyzed, that is, ranking the variables using One Sample T-test with the help of Statistical Package for the Social Sciences (SPSS) Software. The findings suggest that 10 out of 20 criteria identified from the literature could be utilized for the proposed framework for performance measurement of contractors in Ghana. The 10 criteria were quality of final building product, standard of workmanship, site management practices, labour relations at site, relations with subcontractors and statutory authority, appropriateness of organizational structure, employee development, client satisfaction, equipment holding and financial stability. It is expected that the findings of the study could be used as the foundation for developing a performance rating mechanism for assessing the performance of Ghanaian contractors.
A Project Report Presented in Partial Fulfillment of the requirements for a Degree of Master of Science in Construction Management