Effectiveness and Efficiency of Income Tax Collection in Berekum District Tax Office

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Tax collection has remained an issue of great concern to past and present governments of Ghana. The credit crunch that hit most developed countries in the year 2008 has reduced donor support to most developing countries. As a result, there is a great dependence on internally generated tax revenue for development. It is therefore important that the Revenue Collecting Agencies be efficient and effective in carrying out their duties to raise the much needed Government Revenue. This study examined the reasons for the low level of tax collection as well as the challenges facing the Berekum District Domestic Tax Division in its quest to meet its revenue collection targets. The study also investigated the level of voluntary tax compliance in the Berekum Districts tax office. Questionnaires were administered to two hundred (200) taxpaying public and seven (7) tax experts. The study found that tax compliance is low in the Berekum tax District. Low tax education, inadequate resources and low staff motivation were identified as key reasons for the low compliance. Also, tax efficiency and effectiveness has not been attained.
A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Commonwealth Executive Masters in Business Administration