Effects of abusive supervision on employees at Adansi Rural Bank, Fomena.
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Date
2016-08
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Publisher
KNUST
Abstract
Abusive supervision is a predictive factor to counterproductive work behaviour among employees, guilt proneness, and poor employee job performance. The aim of the study was to examine the effects of abusive supervision on employees at Adansi Rural Bank, Fomena. The study employed the cross-sectional case study design using quantitative method. A sample of 263 employees excluding managers and supervisors were selected using the convenience sampling method. Opinions of employees were solicited using a standardised questionnaire. Results from the study showed that there was a negative relationship between abusive supervision and job performance (t = 4.809, p = 0.000). The study also showed that abusive supervision has a positive but insignificant effect on counterproductive work behaviour (t = 1.728; p = .085). There was a negative significant relationship between counterproductive work behaviour and employee job performance (t = -2.795, p = 0.006). Results from the study found that counterproductive work behaviour partially mediate the relationship between abusive supervision and job performance (β = -.293, t = -4.513). Regression analysis showed that there was moderation but insignificant effect of guilt proneness between counterproductive work behaviour and job performance relationship (p <0.05). Consequently, it was suggested that there is the need for the bank to educate its supervisors on the negative effects of abusive supervision on employees. Supervisors on the other hand are recommended to give utmost respect and treatment to all supervisees in the bank. Employees are also advised not to react to abusive supervision with counterproductive work attitudes. They are entreated to report to management any kind of abuse they encounter in the banking hall.
Description
A Thesis Submitted In Partial Fulfilment Of The Requirement For The Degree Of Master Of Business Administration (Human Resources Management Option).