The impact of inventory management capability on financial performance in the hospitality industry. The role of innovative capacity
| dc.contributor.author | GAMOR PATRICK | |
| dc.date.accessioned | 2024-01-23T11:45:48Z | |
| dc.date.available | 2024-01-23T11:45:48Z | |
| dc.date.issued | 2023 | |
| dc.description | A thesis submitted to the department of supply chain and information systems, institute of distance learning, in partial fulfillment of the requirement for the award of the degree of master of science (procurement and supply chain management) | |
| dc.description.abstract | This study investigated the impact of inventory management capability on financial performance in the hospitality industry in Ghana. Specifically, it examined the moderating role of innovation capacity on the relationship between inventory management and financial performance. A survey was conducted with 109 employees from hospitality firms in the Greater Accra region of Ghana. Inventory management was measured in terms of categorization of inventory, balancing ordering and holding costs, made-to-order systems, periodic and continuous replenishment, computerized inventory data, supplier notification, scientific inventory models, and cost component calculation. Financial performance was assessed based on profit margins, customer loyalty, market share, return on investment, cost efficiency, and revenue growth rate. Innovation capacity was evaluated in terms of service uniqueness, product development, range expansion, technical specification acquisition, R&D training, knowledge creation, business process improvement, and R&D budget allocation. The results showed a significant positive relationship between inventory management and financial performance, indicating inventory management enhances financial outcomes. The findings also revealed a significant positive association between innovation capacity and financial performance, suggesting innovation improves financial results. However, innovation capacity did not significantly moderate the relationship between inventory management and financial performance. The study highlights the important role inventory management and innovation play in driving financial performance in the hospitality sector. It provides insights into how firms can leverage capabilities in these areas to improve profitability, market share, and other financial metrics. | |
| dc.identifier.uri | https://ir.knust.edu.gh/handle/123456789/15324 | |
| dc.publisher | KNUST | |
| dc.title | The impact of inventory management capability on financial performance in the hospitality industry. The role of innovative capacity |