The effect of project communication on project delivery: A case study of the construction section of groupe Nduom -Ghana

Thumbnail Image
Journal Title
Journal ISSN
Volume Title
Communication is an essential process in the world of project management. It is difficult to master, but essential to make a good effort in achieving. Many times, on troubled projects, project team members feel that if the communication had been better, the project would have run smoother. The aim of the study is to examine the effect of project communication on project delivery using the construction section of Groupe Nduom as a case study. The study employed a survey design and adopts the quantitative research approach. Project managers/professionals (both internal and outsource) at the construction section of Groupe Nduom, Accra. The study used a sub sampling size of fifty (50).The study selected the respondents by means of convenience sampling method. Questionnaires were utilized as the fast means of getting the required information. After data obtained through questionnaires, it was prepared in readiness for analysis using Statistical Package for Social Sciences (SPSS) computer software. It was found that effective communication strategies minimized potential disputes and misunderstandings during execution of projects. The data analyzed confirmed that formal communication – email, letter, and telephone were operated by project managers in the accomplishment of projects. The findings clearly revealed that poor communication channels lead to distorted information on project delivery at project site, resulted into delays, time and cost overruns, abandonment, amongst other problems with project, affected the level of project work done on site as well as affected output on project delivery negatively. It is recommended that project communication for Quantity Surveyors, Engineers, Project Managers, Architect, Consultants, Managing Director and Contractor (construction section of Groupe Nduom) ought to include approaches and systems to build trust andiv relationships among team members, as well as propagate desirable personal behaviors and clear communication rules
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirement for the Award Degree of Master of Science
effect, project communication, groupe Nduom -Ghana