Exploring Employee Communication As A Tool For Creating Human Resoure Policies And Practicesawareness - A Case Study Of The Ghana Water Company Limited-Ashanti Regional Branch

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This research was driven by the problem statement that although HR policies exist in many organizations, the content of these policies have not been communicated well enough to many employees. The general objective of the study is to find out how awareness of HR policies and practices could be created through employee communication. To achieve the objective of the study, the methodology of the research employed the use of a case study research design and used questionnaires and a semi-structured interview to solicit both qualitative and quantitative data from the targeted respondents namely the employer and employees of the Ashanti Regional Branch of the Ghana Water Company Limited. The research generated many findings included the following main ones. First, about half of the respondents were aware of the existence of the policy document. Second, majority of the employees, don’t have access to the policy document. Third, a remarkable number indicated they were not satisfied with the current level of the communication of the HR policies. Also, the research suggests future study into the communication gap analysis between senior and junior staff. Finally, the study offered some specific recommendations including such main ones as follows; that a comprehensive employee handbook with all the mandatory and recommended HR policies and procedures should be made available to the employee, a collaborative effort between the management and the union to make copies of the policy available to all employees, the need to educate frontline managers, regular training should beorganized to improve management-employee communication to enhance effective Human Resource practices.
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Master of Business Administration (HRM Option), 2012