Exploring the influence of employee participation in decision making on job satisfaction; A case study of Coca-Cola Bottling Company Ltd, Kumasi

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Today, the growth in human resource issues and concerns has been experienced across global business settings and industries. The denial of workers’ active involvement in the decision making process is held to be one of the major causes of problems which are manifested daily in the work lives of employees, mainly affecting the level of satisfaction derived from their jobs. The likelihood of this observation varying across industries and nations triggered the need for this study to be carried. Using a case study approach, Coca-Cola Bottling Co. Ltd (Kumasi) was used for this study. A quota sampling technique was adopted in choosing the respondents. 86.25% response rate was attained for a sample size of 80. Data were gathered with the aid of questionnaires. Quantitative techniques were adopted in analysing data gathered. Specifically, the study revealed only a moderate level of employees’ participation in the decision making process in the organisation. This tends to minimize both their level of satisfaction enjoyed in being involved in decision making and the overall level of satisfaction derived from their jobs. It also came to light that employees demographics, such as educational background and gender, plays a significant role in determining employees’ level of participation in decision making and the overall level of job satisfaction respectively. In all, the study indicated that employees’ participation in decision making in the organisation predicts 74.3% variation in level of job satisfaction. From this finding, it is recommended that, if there exists any effective means of improving the satisfaction that workers derived from their jobs, then, emphasis should be on adopting structures that allow adequate involvement of employees in decision making.
Thesis submitted to the Department of Human Resource and Organisational Development, in partial fulfilment of the requirements for the degree of Master of Business Administration.