Assessment of the knowledge, patronage and challenges of E-banking system in Ghana: Case studies of Gcb Bank Limited and Ecobank Ghana Limited in the Kumasi Metropolis
| dc.contributor.author | Quansah, Hubert | |
| dc.date.accessioned | 2016-04-12T17:45:26Z | |
| dc.date.accessioned | 2023-04-20T11:47:55Z | |
| dc.date.available | 2016-04-12T17:45:26Z | |
| dc.date.available | 2023-04-20T11:47:55Z | |
| dc.date.issued | July, 2015 | |
| dc.description | A Thesis submitted to the Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Masters in Business Adminstration (Finance Option), | en_US |
| dc.description.abstract | The study investigated the level of patronage and challenges of e-banking systems in Ghana using descriptive statistics and two selected branches of GCB and Ecobank in the Kumasi Metropolis as case studies and a sample of 376 clients. The study found ATM to be the most popular e-banking service to customers of both banks. Only 20% of the respondents from Ecobank and 15% from GCB reported having used the credit card before. None of the other products recorded patronage level above 20%. It was however found that there is slightly higher acceptability of e-banking products by customers of Ecobank than customers of GCB. It was revealed that about 10% of respondents use the ATM at least once every day whilst 30% use it at least once every week. The study established that respondents find e-banking services to be more efficient and convenient than traditional banking. In addition, majority of the respondents also identified e-banking services to be more reliable and accessible, and faster. The study identified the following as significant challenges that come with e-banking products: security threat posed by hackers, technological failures and frequent breakdowns, and ineffective servicing of delivery channels. It is recommended that there is the need for regular maintenance of e-banking infrastructure and enhanced education of e-banking services for customers. | en_US |
| dc.description.sponsorship | KNUST | en_US |
| dc.identifier.uri | https://ir.knust.edu.gh/handle/123456789/8722 | |
| dc.language.iso | en | en_US |
| dc.title | Assessment of the knowledge, patronage and challenges of E-banking system in Ghana: Case studies of Gcb Bank Limited and Ecobank Ghana Limited in the Kumasi Metropolis | en_US |
| dc.type | Thesis | en_US |
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