Exploring the effects of social capital on managerial effectiveness: A case study of Ghana Statistical Service

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The study sought to explore the effects of social capital on managerial effectiveness in the Ghana Statistical Service. The research design adopted was exploratory. The population was comprised of staff and management of Ghana Statistical Service in six regions of Ghana, namely, Ashanti, Western, Central, Eastern, Brong-Ahafo and Greater Accra regions. Convenience sampling was used to select staff and purposive sampling for six managers. Data were analised using frequencies, mean, standard deviation, t-test and a multiple regression analysis. It was found out that multiple sources of social capital exist at the GSS. Some of these sources are; organizational norms, effective collaboration among members, managements’ respect for subordinates, willingness to share knowledge, among others. These had a positive impact on the three dimensions of social capital, namely, cognitive, relational and structural. The study also showed a high level of all the three dimensions of social capital at the GSS. However, the study revealed a weak correlation between the antecedent factors and the cognitive dimension of social capital. The study also revealed a moderate relationship between the antecedent factors and relational dimension on one side and the antecedent factors and structural dimensions on the other side. The social capital further affected positively the level of managerial effectiveness, namely, subjective performance, organizational context performance and managerial behavior performance. It was therefore concluded that social capital had a positive impact on the managerial effectiveness of GSS. Based on the findings of the study it was recommended that an effective collaboration between the staff and management must be enhanced. Sufficient funds must also be made available to carry out programs geared towards enhancing social capital staff and management of GSS.
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology in partial fulfillment of requirement for the degree of Master of Business Administration (Management and Organizational Development). 2014