A study of the challenges and strategies to road construction contract closeout

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The aim of the study was to explore ways of improving the effectiveness of the project closure phase of the road construction sector. With this aim, two objectives were set which were to identify the challenges that impede in the road construction contract closeout and to identify the strategies that can enhance the efficient use in road construction contract closure. An extensive literature review was conducted and based on the review, structured questionnaire was developed and distributed the various respondents. Fifty-three (53) questionnaires were retrieved and analyzed using mean score ranking technique. From the analysis, it was realized that, customer challenges were ranked as the most severe challenge. The sub-variable that was ranked first was unavailability of key personnel followed by change of responsible personnel at critical transition points. The second ranked variable was team challenges. Its sub-variable that was ranked first was fear of no future work followed by attention diverted as members transition into new projects. The third ranked factor was technical challenges. Its first ranked sub-variable was difficulties in securing useful project historical data followed by thorough identification and agreement on all remaining deliverables. With the analysis of the second objective, the most significant strategy was effective communication at the closure phase of a project. The second ranked factor was the continuous monitoring of functionality and quality of deliverables by project manager. The third ranked factor was standardization of the closeout process as much as possible. With these findings, it was recommended that, clients in collaboration with consultants must ensure that, contractors do not approach the project closure phase with lackadaisical attitude by implementing sanctions. Also, construction firms must also ensure that, work personnel needed at the closure phase of a project are readily available and well-motivated to see the work through. Lastly, the project manager must try as much as possible to avoid last minute surprises. Thus, the project manager must continually monitor the functionality and quality of the project deliverables and guide them against damages. Furthermore, the project manager must actively make his visibility greater at the project closure stage. This is because, the project team may begin to disintegrate as a functional unit when the project nears completion. Communication becomes more difficult for the project manager. This study was limited to only road construction firms. Further studies can incorporate building contractors. Also, the study was also limited to road construction firms in the Upper West region. Other geographical areas in Ghana can be included in further studies.
A dissertation submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfilment of the requirement for the Degree of Master of Science.
Challenges, Strategies, road construction