Project Participants’ Satisfaction on Construction Delivery

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Very often project participants have expressed dissatisfaction with teams that they have worked with and in order to address this problem, the research sought to find if there were factors that could be used to measure project participants’ satisfaction so that they are inspired to succeed on the project. To achieve this aim the study involved professionals such as civil engineers, project managers, architects, clients, contractors, and quantity surveyors through random sampling to provide the relevant data for the study. The researcherused survey questionnaires to collectdata from one hundred and sixty-two (162) construction practitioners with an average of 18 years of experience. The study shows that performance parametres are critical to the success of construction project with competence taking the lead. Conflicts as well as payment issues, however, marred the project performance issues with project participants mostly disapproving with issues therein. Some performance issues like communication, quality specification, and competence were internally correlated. Project schedule and project participants’ satisfaction were correlated. Remarkably, performance issues identified in the study significantly predicted project participants’ satisfaction. Competence, payment issues but most importantly, procurement processes were critical determinants of participants’ satisfaction. The study recommends that competence, payment and procurement issues; environmental safety; proper management and cost saving approaches; and good communication, etc., in every construction project should be adequately addressed.
A thesis submitted to the Department of Building Technology, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirement for the Degree of Master of Science in Construction Management.