An assessment of job satisfaction among unionised and non-unionised employees. A case study of Volta River Estates Ltd and Cocoa Abrabopa Association

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One of the most pressing problems facing many organizations today is how to motivate employees to work more productively and to increase their feelings of satisfaction, involvement, and commitment. Job satisfaction of employees has been found to be an important factor affecting productivity and has received considerable interest. There have been various assertions in the public domain that owner managers or bosses of indigenous Ghanaian companies do not treat their workers well as compared to other multinational establishments. It is against this backdrop that this research attempts to investigate the level of job satisfaction in a unionized and non-unionized environment in two indigenous organizations in Ghana. Other literature has found that Job satisfaction is lower in trade union members with the explanation that emphasis on unions organisation occurs where working conditions are poor, also explained that trade union voice is used to improve the bargaining power. The objective of the study was to investigate job satisfaction level of unionized and non-unionized employees. The simple random selection method was used to select the sample from the population. The Volta River Estates Limited can be said to be more inclined to allowing the employees to freely join a trade union but the same cannot be said about cocoa Abrabopa. This reflected in the level of satisfaction with Volta River Estates Limited enjoying higher levels of satisfaction than Cocoa Abrabopa. The impact of unionisation of job satisfaction was tested. The results showed that unionisation leads to job satisfaction which contradicts previous works done on this subject.
A thesis submitted to the Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION (HUMAN RESOURCE).