An assessment of stakeholder involvement on enterprise resource planning (ERP) project success in Ghana

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Enterprise Resource Planning (ERP) systems have gained popularity in Ghana in recent times due to enormous benefits organizations derive from successful implementation of the system. The aim of this study was to assess the effect of stakeholder involvement on ERP project success in Ghana. The study employed the case study approach and selected the Teachers Fund of GNAT Oracle system implementation. To achieve the aim of the study four objectives were set which were: to assess the level of stakeholder involvement in ERP project implementation in Ghana, identify the challenges militating against the implementation of ERP projects in Ghana, identify the critical success factors of ERP project implementation in Ghana and access the effect of stakeholder involvement in project success. A structured questionnaire was administered to 75 staff of Teachers Fund sampled by the researcher to solicit responses for the study. The questionnaires were coded and analyzed using Statistical Package for Social Science. The findings made by the researcher were that, there was high level of stakeholder involvement in ERP projects in Ghana. The top five challenges militating against the implementation ERP implementation are poor IT infrastructure, improper planning, organizational culture, lack of technological knowledge and complexity of system. The top five factors that are critical for successful ERP implementation are top management support, user involvement, project management, data accuracy and hardware and software suitability. The study also found a positive and significant relationship between stakeholder involvement and ERP project success. The study recommends that stakeholders in ERP projects should be seen as not just beneficiaries but part of the implementation at every stage. The major limitation of the study was the researcher’s inability to make time to sample all stakeholders of Teachers Fund, a clear case of time limitation. Hence, the focus on Teachers Fund staff and not considering the views of other stakeholders.
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfillment of the requirements for the Degree of Master of Science.
stakeholder, enterprise resource planning