An assessment of stakeholder involvement on enterprise resource planning (ERP) project success in Ghana
Date
2021-06-30
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Abstract
Enterprise Resource Planning (ERP) systems have gained popularity in Ghana in
recent times due to enormous benefits organizations derive from successful
implementation of the system. The aim of this study was to assess the effect of
stakeholder involvement on ERP project success in Ghana. The study employed the
case study approach and selected the Teachers Fund of GNAT Oracle system
implementation. To achieve the aim of the study four objectives were set which
were: to assess the level of stakeholder involvement in ERP project implementation
in Ghana, identify the challenges militating against the implementation of ERP
projects in Ghana, identify the critical success factors of ERP project implementation
in Ghana and access the effect of stakeholder involvement in project success. A
structured questionnaire was administered to 75 staff of Teachers Fund sampled by
the researcher to solicit responses for the study. The questionnaires were coded and
analyzed using Statistical Package for Social Science. The findings made by the
researcher were that, there was high level of stakeholder involvement in ERP
projects in Ghana. The top five challenges militating against the implementation ERP
implementation are poor IT infrastructure, improper planning, organizational culture,
lack of technological knowledge and complexity of system. The top five factors that
are critical for successful ERP implementation are top management support, user
involvement, project management, data accuracy and hardware and software
suitability. The study also found a positive and significant relationship between
stakeholder involvement and ERP project success. The study recommends that
stakeholders in ERP projects should be seen as not just beneficiaries but part of the
implementation at every stage. The major limitation of the study was the researcher’s
inability to make time to sample all stakeholders of Teachers Fund, a clear case of
time limitation. Hence, the focus on Teachers Fund staff and not considering the
views of other stakeholders.
Description
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfillment of the requirements for the Degree of Master of Science.
Keywords
stakeholder, enterprise resource planning