Assessment of quality management practices at the construction stage of projects undertaken by Municipal Assemblies: A case of Offinso Municipal Assembly

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International Standards Organization defines quality as the make-up of the features of an item that can fulfill stated or implied needs. There are myriads of challenges affecting Quality management in the construction industry in Ghana. Specifications are mostly not adhered to and materials used for projects are invariably substandard, amongst others. The aim of this study was to assess the quality management practices in construction project delivery at the construction stage with Offinso Municipal Assembly as a case study. This aim was further broken down into three objectives: Identifying the quality management practices, challenges to implementation of Quality Management Practices, and identifying strategies that can improve Quality Management Practices in the Offinso Municipality. This study adopted the quantitative approach, collectively employing the purposive sampling technique in representing the population. The data collected was analyzed using the SPSS software package. Descriptive Statistics were used in analyzing the data and presented in tables and charts. The Relative Importance Index (RII) was used in ranking the factors that were presented in the survey carried out. The study found that “Optimized material resource management” practices as the most common quality management practice. “Lack of effective communication processes” was ranked respondents as the primary challenge to implementing quality management practices. “Providing training” was also ranked as the best strategy to improving quality management practices. This study recommends that there should be adequate education and training on quality management practices, as well as optimal material resource management practices in reducing waste on projects. Also, this study recommends that management should be committed to implementing quality management practices whiles imbibing a culture of managing quality in the organization. Ultimately, this study points toiii personnel training, in effective communication and quality management awareness, as the best way of enhancing quality management at Offinso Municipal Assembly.
A thesis submitted to the Department of Construction Technology and Management, College of Art and Built Environment in partial fulfillment of the requirements for the Degree of Master of Science.
Quality Management, Specification, Construction Practices, Projects