Exploring the critical success factors for stakeholder management in construction projects

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Date
2021-07-06
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Abstract
The aim of the study was to explore the critical success factors for stakeholder management in construction projects in Ghana. Three (3) objectives were set which were to identify the challenges associated with stakeholder management in the Ghanaian construction industry, to identify the causes of the challenges associated with stakeholder management in the Ghanaian construction industry and to identify the critical success factors for stakeholder management in the Ghanaian construction industry. The study adopted a quantitative research strategy and a survey research technique. Hence an extensive literature review was conducted for each objective and based on it; a structured questionnaire was developed to aid in collecting data from the respondents to ascertain their perspectives regarding the subject of the study. The questionnaire was distributed to 61 respondents and 49 were retrieved for the analysis. The data collected was analyzed using mean score ranking and percentages. For the objective one, it was realized that, the most severe challenge of stakeholder management was unclear stakeholder followed by unidentified stakeholders and negative community reactions to project implementation. For the objective two (2) it was realized that, poor stakeholder communication was ranked as the most significant cause of the challenge of stakeholder management followed by inexperienced project manager and lack of stakeholder assessment. For the objective three, the most significant CSF was effective communication and engagement. The second ranked factor was identifying and analysing potential conflicts among stakeholders. The third ranked factor was effective and efficient stakeholder identification. Based on the findings, it was recommended that, construction firms should efficiently identify all stakeholders involved in a project in other to effectively prescribe strategic management plans and construction firms should develop clear and effective communication structures among stakeholders to ensure that, the stakeholders are properly engaged during project execution.
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A dissertation submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfilment of the requirement for the Award Degree of Master of Science in Project Management.
Keywords
Exploring, Stakeholder, Management, Construction projects
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