Exploring the critical success factors for stakeholder management in construction projects
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Date
2021-07-06
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Abstract
The aim of the study was to explore the critical success factors for stakeholder
management in construction projects in Ghana. Three (3) objectives were set which were
to identify the challenges associated with stakeholder management in the Ghanaian
construction industry, to identify the causes of the challenges associated with stakeholder
management in the Ghanaian construction industry and to identify the critical success
factors for stakeholder management in the Ghanaian construction industry. The study
adopted a quantitative research strategy and a survey research technique. Hence an
extensive literature review was conducted for each objective and based on it; a structured
questionnaire was developed to aid in collecting data from the respondents to ascertain
their perspectives regarding the subject of the study. The questionnaire was distributed to
61 respondents and 49 were retrieved for the analysis. The data collected was analyzed
using mean score ranking and percentages. For the objective one, it was realized that, the
most severe challenge of stakeholder management was unclear stakeholder followed by
unidentified stakeholders and negative community reactions to project implementation.
For the objective two (2) it was realized that, poor stakeholder communication was ranked
as the most significant cause of the challenge of stakeholder management followed by
inexperienced project manager and lack of stakeholder assessment. For the objective three,
the most significant CSF was effective communication and engagement. The second
ranked factor was identifying and analysing potential conflicts among stakeholders. The
third ranked factor was effective and efficient stakeholder identification. Based on the
findings, it was recommended that, construction firms should efficiently identify all
stakeholders involved in a project in other to effectively prescribe strategic management
plans and construction firms should develop clear and effective communication structures
among stakeholders to ensure that, the stakeholders are properly engaged during project
execution.
Description
A dissertation submitted to the Department of Construction Technology and
Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfilment of the requirement for the Award Degree of
Master of Science in Project Management.
Keywords
Exploring, Stakeholder, Management, Construction projects