An evaluation of job satisfaction at the Kumasi Metropolitan Assembly

Thumbnail Image
Journal Title
Journal ISSN
Volume Title
It is an undeniable fact that the performance of an organization depends upon the satisfaction level of its workforce. As a result there has been a great interest in the assessment of job satisfaction variables as it impacts on service delivery. Over the years, service delivery at the Kumasi Metropolitan Assembly (KMA), the government establishment mandated by law to provide basic services to the metropolis, seemed to be dwindling and caused a public outcry. Job satisfaction was identified as a major cause of this problem. This study therefore sought to asses the variables of job satisfaction at the KMA and make recommendations for improvement. The target group for the study was a cross section of the KMA. A sample size of 100 out of a population of 787, selected by simple random sampling technique was used. Data was collected from both primary and secondary sources. Structured questionnaire was used as well as interviews and descriptive statistical tools such as SPSS, ratios and percentages were used to analyze the responses. The findings of the study revealed that low salaries, the need for an appropriate management style, inadequate facilities, lack of recognition, and lack of advancement programmes and absence of reward for hard work were some of the variables of job satisfaction that affected service delivery at the KMA. The conclusions drawn from the study was that the combination of the variables of job satisfaction was vital for excellent delivery and therefore all the variables needed to be looked at for improved service delivery since not one single variable could provide job satisfaction required by employees.
A project work submitted to the Department of Managerial Science, Kwame Nkrumah University of Science and Technology, in partial fulfilment of the requirement for degree of Executive Master of Business Administration (EMBA) in Human Resource Management, 2008