A strategic guide for managing project stakeholders expectations: a study within the Ho Municipal Assembly (HMA), Ghana

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Project stakeholders management is a continuous and developing process that runs throughout the procurement process. It addresses methodically how to identify and manage their interests and influence in all stages of the procurement process if they are to exert positive effect on project delivery and successful performance of public projects. This becomes even more important when it comes to the management of public funds and resources towards provision of public infrastructure for the nation and meeting of external donor requirements. The objective of this thesis was to examine strategic guide for managing project stakeholders expectation in procuring public projects. Ho Municipal Assembly, a public institution was selected for the study in which sample size of sixty, (60) of the sample frame of project end users as stakeholders were provided with questionnaires as research instrument was analyzed. The data were analyzed using one tailed test as statistical tool. The work looked at the relevant success factor, challenges and benefits of stakeholder management in the public procurement, which includes relevant theories on project stakeholder and procurement management with the essence of value for money creation. This research revealed that there are strategic guides that must be considered in stakeholders‟ management which ultimately impact on project delivery. Identifying stakeholders, ensuring effective communication, assessing stakeholders behavior, predicting stakeholder influence and promoting good relationship are some of the strategic guides for managing public stakeholders expectation in public procurement. Moreover, it has also been found that defining project missions, identifying stakeholders, understanding the area of stakeholders‟ interests, exploring stakeholders‟ needs and constraints in projects, analyzing the change of stakeholders, among others were some of the challenges in managing project stakeholders expectations. On the contrary, improvement in communication among stakeholders, better stakeholders need clarification, value for money for the Assembly, promotion of good relations and meeting public expectations, as well as balancing interest and power of stakeholders‟ were found from the study as some of the benefits in managing stakeholders‟ expectation in public procurement management. Recognition of such variables as strategic guide creates and encourages transparency, value-for-money for the Assembly, eliminates resistance to misconduct in the procurement process while promoting accountability and control as well as improving project community relations throughout infrastructural provision.
A thesis submitted to Department of Buiding Technology, in partial fulfilment of the requirements for the award of Master of Science Procurement Management, 2013