The impact of supply chain management practices on The performance of smes in the manufacturing Sector: a case study of akuapem north municipal Assembly in the eastern region

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The main of objective of this study was to examine the impact of supply chain management practices on the performance of Small and Medium Enterprises (smes) in the manufacturing sector in Akuapem Municipality. The study evaluated the effect of strategic supplier partnership, customer relationship management, level of information and supply chain postponement on performance of the SME firms. The study employed descriptive design and survey strategy together with quantitative approach to carry out the study. The purposive sampling technique was used to select 100 manufacturing SME firms operating in the manufacturing subsector of melting, fabricating, textiles including dress making, wood processing, food processors including gari operators, palm oil extractors, bread and pastries makers, sachet water producers. A convenient sampling method was used to select 3 workers from the each of the 100 SME firms until a total sample size of 300 employees were selected and interviewed. The findings of the study revealed that there was a positive significant effect on strategic supplier partnerships, customer relationship management, business information sharing and supply chain postponement on the performance of the smes. But among these supply chain management practices, the most commonly used one is strategic supplier partnership and customer relationship management. The study is recommending that smes in Akuapem Municipality should adopt appropriate supply chain management practices to improve the performance of their firms.
A thesis submitted to the department of suppl y chain and Information s ystems, institute of distance learning in partial Fulfillment of the requirement for the award of the degree of Master of science in procurement and suppl y chain management