Examining the impact of information technology on the Financial performance of Asutifi Rural Bank

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JULY 2015
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Information and communication technology has for the last two decades become very popular with major commercial banks in Ghana. Presently, rural banks in Ghana have also computerized and networked their operations. ARB Apex Bank, with the support of Bank of Ghana, has helped embark on nationwide computerization of all the rural banks in Ghana. This research study aims to examine the impact of information technology on the financial performance of Asutifi Rural Bank in the Brong Ahafo Region. Perceptions of the management staff of the rural bank, branch managers, staff members and customers were collected using a survey method. In all 155 people were sampled from Asutifi Rural Bank. Questionnaires were used to collect data randomly from the customers and staff of the Bank. Two types of questionnaires were prepared and distributed among staff and customers. Both semi-structured and 5-point likert scale questionnaire were developed. Data analysis was done using descriptive statistics approach and the one-sample t-test statistics. The findings established that information technology has a positive linear relationship with the financial performance of rural banks. The study concludes that we can say information technology has a positive impact on the image, goodwill and growth of Asutifi rural bank. The study recommends that customers should be prioritized by Asutifi rural bank before information technology. It is vital to set the needs and wants of customers first before you introduce any technological program or device.
A dissertation submitted to the School of Business, Kwame Nkrumah University of Science and Technology in partial Fufilment of the requirement for an award of masters degree in Business administration (finance option),