Examining the effects of stakeholder’s involvement on procurement performance in the service industry

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The success of procurement performance is largely dependent on the involvement of stakeholders. Active participation from stakeholders in the procurement process allows them to contribute their knowledge, perceptions, and views. Better decision-making, more transparency, and better results overall result from this teamwork. However the combination of stakeholder involvement, information sharing and procurement performance appears less explored. Thus, this study is focused on investigating the moderating role of information sharing in the relationship between stakeholder involvement and procurement performance. The study employed quantitative method with v cross-sectional survey design. Purposive sampling selected 384 individuals. Structured questionnaire was used to gather data. Data was analysed using descriptive and inferential statistics. The finding indicates that stakeholder involvement has an insignificant effect on procurement performance. The result also suggests a strong and statistically significant relationship between information sharing and procurement performance. Finally, the result indicates that information sharing significantly and negatively moderates the association between stakeholder involvement and procurement performance. This study provides valuable insights into the interactions between stakeholder involvement, information sharing, and procurement performance. These findings contribute to a deeper understanding of how organizations can strategically manage these aspects to optimize their procurement processes. Future research endeavours could further explore the mechanisms that drive the observed relationships and delve into potential strategies for effectively leveraging stakeholder involvement and information sharing to enhance procurement performance within various organizational contexts.
A thesis submitted to the department of supply chain and information systems, knust school of business in partial fulfillment of the requirements for the degree of master of science (in procurement and supply chain management)