Effects of training on the performance of employees in the public utility companies in the Ashanti Region

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The quality of the human resource of an organisation is vital to its achievement. Thus, an organisation must seek to improve the quality of its employees. One way of achieving this is through training. Training can only be valued with a clear understanding of its direct effects on employee performance. An enhancement in employee performance also leads to an improvement in the company’s performance. It is in this respect that the public utility companies (ECG and GWCL) were analyzed to establish a relationship between its training programmes on the performance of employees and the overall performance of the company. The study reviewed literature on the concepts of training and performance and defined training as a systematic process of changing the behaviour, knowledge and motivation of current employees to improve the level of performance. Data was derived through questionnaires distributed to selected employees and an interview held with the managers. The results revealed that the public utility companies have training programmes that some employees were not aware of. Most employees no matter their educational background, age or number of years with the organisations had benefitted from the training programmes. The objective of training varied from different employees although the training had positive effect on their personal goals in the organisation. The public utility companies are advised to conduct appropriate training needs assessment to ensure that, training content for employees would result in efficient and improved interpersonal relationship. The possibility of best practices training programmes should be considered for employees of Ghana Water Company Limited in particular. It was again recommended that all employees are made aware and have access to the training programmes available. And that training programmes are constantly evaluated to ensure their compatibility with the current trends in the utility industry for added advantage. 
A thesis submitted to the Deartment of Managerial Science, KNUSt, in partial fulfillment of the requirement for the award of Masters in Business Administration (MBA), degree,