Assessing the effectiveness and efficiency of the internal control system at the Ghana revenue authority. A Case Study of the Kumasi Metropolis

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August 2015
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Every organisation in whatever form or size must design its own framework of controls so as to attain its targets. The aim of the study was to examine the effectiveness and efficiency of internal control system in Ghana Revenue Authority in Kumasi. The study looked a number of related literature which propound various models of the internal control system. Even though there were a few diversionary views, all the scholars converge at a point that the aim of every internal control system is to enhance the operations of the organisation to achieve their set objectives. The population for this study comprises all the offices of GRA in Kumasi. In choosing the branches of offices of GRA for this study, convenience sampling technique was used to select offices branches which are nearer to the researcher as well as easy access to information. Both primary and secondary data were used with questionnaires as the main instrument used for the collection of primary data. Data were analysed using inferential analysis including mean, standard deviation, charts, tables and percentages. It was found that the information and communication component of the internal control framework was the most effective. Risk assessment component followed as next effective part of the internal control system of GRA. The monitoring component of the internal control framework was third in the order of effectiveness followed by control environment. The study recommended that staff of Ghana Revenue Authority especially staff at the internal audit unit must be trained regularly to acquaint themselves with new forms of risk which are complex and difficult to prevent or detect.
A dissertation submitted to the College of Arts and Social, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Masters of Business Administration (Finance Option),