The impact of leadership styles of project managers on information technology (it) project success. A case of national information technology agency
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Date
2019-11
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KNUST
Abstract
Information Technology projects continue to face challenges and this affects organizational goals
negatively. Factors such as leadership, performance and user - friendliness may determine whether
an IT project is successful or not. The purpose of this quantitative study was to determine the
leadership styles of Project Managers and the impact it has on Information Technology project
success. Information Technology project team members of National Information Technology
Agency located in Accra were asked to rate their Project Manager’s leadership style and the
successfulness of the project. Using simple random sampling with confidence level of ninety - five
percent (95%) and eighty - five percent (85%) response rate, the study used the Multifactor
Leadership Questionnaire to rate the three leadership styles that is transactional, transformational
and passive avoidant on an Information Technology project. The items on the questionnaire were
rated on the scale of zero (0) to four (4) with zero (0) being not at all, one (1) is once in a while,
two (2) is sometimes, three (3) is fairly often and four (4) is frequently, if not always. The outcome
of the research identified the Information Technology project team members to perceive their
Project Manager to exhibit fairly often both transformational and transactional leadership styles
and once in a while exhibits passive avoidant leadership style towards a fairly often successful
Information Technology project. Therefore it is recommended that Project Managers should adapt
both transformational and transactional leadership styles towards a successful Information
Technology Project.
Description
A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi, in partial fulfilment of
the requirements for the award degree of Master of Science in Project Management