The Sustainability of the National Health Insurance Scheme in the Kintampo Municipality: The Role of Service Providers and Field Agents

Thumbnail Image
Journal Title
Journal ISSN
Volume Title
This study provides an assessment of the role of service providers and field agents in the sustainability of National Health Insurance Scheme taking Kintampo Municipality as the case study. It provides an empirical platform for assessing how the health service providers and field agents are helping in the sustainability of the scheme. Kintampo Municipality was chosen because it was among the first National Health Insurance Schemes that were inaugurated by the then President John Agyekum Kuffour on 18th March, 2004. Questionnaires, interview and focal group discussion were the data collection instruments employed. The data were analyzed using tables, percentages, graphs, charts and diagrams. The study revealed that the health service providers and field agents play major roles in the sustainability of the National Health Insurance Scheme in Ghana. However, the extent to which health service providers and field agents achieve their roles in the municipality was limited by factors such as untimely release of funds by government, political interferences, limited health facilities to meet the high coverage of the scheme, lack of logistics for field agents, training and motivation. The following recommendations were made from the findings: The government should release funds early to the scheme, there should be intensive education of residents on the health insurance concept, the health facilities should be expanded and more health personnel should be trained to cater for the growing population in the municipality.
A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Commonwealth Executive Masters of Business Administration, April, 2012