Assessing difficulties in humanitarian logistics operations- a case of Care International - Ghana

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Given the role played by NGOs in Ghana in the field of education, health, economics, and to some extent the political field, it is high time a research is conducted into their operations. This research seeks to assess the challenges (difficulties, or problems, barriers) that CARE International face in carrying out its humanitarian relief operations. The research focuses on challenges faced in planning, distribution and control of humanitarian relief activities of the NGO. It was found that planning is key to all supply chain activities. To be able to meet targets, NGOs need to plan every activity - be it procurement, inventory management, distribution, or implementation. NGOs should form coordinated and collaborative network for humanitarian relief operations to succeed. Planning humanitarian relief operations without control is a mirage. Thus NGCM should endeavor to control every step of their operations in order to save lives, cost, time and resources. An in-depth interview with some senior staff of CARE/Social Support Foundation (CARE-SSF) in Obuasi was the source of primary data which was evaluated against standard supply chain models such as the SCOR. In examination of the application of logistics practices to humanitarian relief activities, particular attention is placed on relief and aid operations regarding HIV/AIDS victims, and the orphans and vulnerable children (OVC). The HIV/AIDS menace is a critical issue the world over. The management aspect of this canker using modern business logistics techniques has been highlighted in this research.
A thesis submitted to the Department of Information Systems & Decision Science, Kwame Nkrumah University of Science and Technology In partial fulfillment of the requirements for the degree of Masters in Business Administration (Logistics and Supply Chain Management)