The effects of supply chain complexity on firm’s operational performance, the mediating role of supply chain disruption in Ghana’s rice industry: a case study of tamanaa company ltd.

No Thumbnail Available
Journal Title
Journal ISSN
Volume Title
This study had the objective of examining the mechanism through which supply chain complexity affects the operational performance of a firm in the rice industry of Ghana and what role supply chain disruption plays in complexity-performance relationship. The study was qualitative in design, and the researcher adopted a case study approach for data collection by creating a questionnaire for collection of information about the supply chain complexities and firm performance. The field survey was conducted in the operations, production and supply chain management divisions of a case company, tamanaa company ltd, gaining permission from the heads of department of the organization. The study shows that supply chain complexity increases firms’ operational burdens and therefore reduces operational performance in both cost and schedule attainment. These findings are in conformity with the opinion of Brandon-jones and choi and Krause. Though the review works such as shah and ward have shown a concentration on how to reduce supply chain complexity, available literature on flexibility and operations strategy emphasizes the need for firms to appreciate how to accommodate high levels of supply chain complexity when it is required. This study limited the scope to cost performance and schedule attainment dimensions of firm’s operational performance. Further research should be conducted in order to identify other important dimensions as well as identify other sources of complexity in the supply chain that have not been addressed in this study and that might also explain performance differences among manufacturers. Future research should focus on sustaining the rice supply chain, the current practices, prospects and challenges. Again, future research may focus on increasing the sample size and case study firms to elaborate on existing practices, prospects and challenges.
A thesis submitted to the department of supply chain and information systems, Kwame Nkrumah university of science and technology – Kumasi, in partial fulfilment of the requirement for the award of the degree of master of science in business administration (logistics and supply chain management)