In Ghana causes of poor-quality projects: Ways to incorporate total quality management in the construction industry

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The construction industry in Ghana is mainly privately led and is made up of foreign and local companies. The local indigenous Ghanaian owned companies are the ones facing the poor-quality delivery largely, while the foreign companies are financially established. The latter enjoys tax holidays, import duty exemption on raw material imported and also follow the basic project management principles to a large extent. However, the local construction companies are mostly small to medium size companies and do not have the capacity to undertake the large GOG projects on their own unless they pool their resources together. The construction industry is faced with varied competing problems which include inability to secure adequate working capital, poor workmanship and insufficient engineering capacity, low productivity and lack of managerial skills, lack of means and opportunities for providing the training. Clients and other project stakeholders today place much emphasis on attaining quality on their projects, within stipulated time and budget. Total Quality Management (TQM) is counted as an advanced system in the field of quality, making it needful for construction companies to implement this system in order to attain quality on their projects. It is against this background that these specific objectives were set to investigate the implementation of TQM by identifying quality management practices that improve stakeholder‟s satisfaction, its implementation benefits from stakeholders‟ perspectives in the Ghanaian construction industry. Analysis of the data revealed that the implementation of Total Quality Management had not taken full effect in Ghana, nonetheless the quality management practices identified that improve stakeholders‟ satisfaction comprise employing specialists to carry out key aspects of the project, ensuring the use of quality standards, offering a beneficial and safe working environment, ensuring the construction activities meet the required standards and employing on site testing procedures for materials. However, the implementation will require top management commitment, employee involvement and the organizations ability to adapt the TQM change
A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirement for the Degree of Master of Science.
Causes, Construction Industry, Management, Projects, Quality, Total