An evaluation of the implementation of e-procurement in the western regional health directorate of Ghana

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The general objective of this study is to evaluate the implementation of e-procurement in the western regional health directorate of Ghana. Specifically, the study sought to; identify the e-procurement process in place at western regional health directorate; assess the benefits of e-procurement to western regional health directorate; determine the challenges of eprocurement at western regional health directorate and to establish the relationship between e-procurement and organizational performance. The study was purely quantitative and was descriptive in nature. The population of the study were all employees of western regional health directorate who are directly or indirectly involved with the procurement process at the directorate. They are fifteen (15) in number. Looking at the small number of the population, all fifteen (15) employees were sampled out for the study. Purposive sample was chosen as the sampling technique. A questionnaire was chosen as the data collection instrument. Statistical package of social sciences (spss.v.21.0) was used to analyze the data gathered. In spite of its e-procurement importance, it is faced with many challenges which need to be tackled to make the procurement unit of institutions more vibrant as their activities go a long to impact on the performance of the whole organization or institution. For this reason, the e-procurement method has been adopted to replace the traditional procurement method so as to address most of the challenges in this unit. The study revealed that there was a positive relationship between e-procurement and organisational performance. The study concludes that the western regional health directorate is using the ghaneps platform for its e-procurement processes and that the e-procurement is duly implemented at the directorate. It was recommended that there should be a strong commitment on the part of government in the key area of e-procurement infrastructure development in the country. Proper policies, legislations and regulations should also be put in place to safe guide the whole system of e-procurement, in that e-procurement comes with own security issues.
A thesis submitted to the institute of distance learning, Kwame Nkrumah university of science and technology, in partial fulfilment of the requirements for the degree of masters of science in procurement and supply chain management