Assessing credit risk management of Zenith Bank Ghana

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This study sought to assess the credit risk management of Zenith Bank Ghana with focus on the credit staff of the bank. The objective of the study was to identify the knowledge of and adherence to credit risk management, factors affecting the credit risk management causing problem loans as well as mechanisms in place to mitigate problem loans. Probability sampling was employed to select 30 credit staff who answered questionnaires. The study revealed that the bank has laid down organizational policies and practices regarding risk management and that there was an enforcement policy in place to ensure adherence. Poor credit appraisal and poor loan monitoring were brought to the fore as some of the causes of problem loans. Based on the findings of the study, recommendations such as education and training of credit staff, intensification of monitoring of the credit staff by management among others have been proposed.
A thesis Submitted to School of Business, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Master of Business Administration (Finance),