An assessment of the impact of client involvement on the outcome of public construction projects; case study GETFund (SUTEmIP) projects in the Volta Region of Ghana

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November, 2016
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Client are considered to be central to all construction projects, hence their conduct on the project has direct influence on the outcome of project. The importance of client participation outlines the need to ensure optimum performance at all stages of the project. This study aims at assessing the extent of involvement and the effectiveness of client / client representative role on GETFund SUTEmIP in the Volta region of Ghana. In order to achieve this aim, objectives were outlined; (i) to identify the main roles of the client on construction projects; (ii) to investigation the current levels of client involvement on GETFund SUTEmIP; and (iii) to assess the performance of client or client representative based on their roles on the project. The study employed a survey research method, where questionnaires were distributed to the contractor and consultants working on GETFund SUTEmIP projects in the Volta region of Ghana. The questionnaires were distributed to 75 persons, consisting of 8 consultants (2 persons from each consulting firm) and 67 contractors. 58 questionnaires were answered and returned from the contractors and all 8 questionnaires were received from the consultants. A 5 point Likert scale questionnaire (very poor to Very good) was used and analyzed as such. The results indicated that client performance was “Average” and their level of involvement was also “Average” based on the roles of clients established from existing literature on the subject. The data gathered suggests that GETFund SUTEmIPs are not being delivered successfully as a result of the average performance and involvement of clients. It was however recommended that client must develop positive attitudes toward their project and ensure they perform their roles adequately.
A dissertation submitted to the Department of Building Technology, College of Art and Built Environment in partial fulfillment of the requirements for the degree of Master of Science,