Relationship between information and communication technology (ict) and the performance of logistics companies in Kumasi, Ghana

No Thumbnail Available
Journal Title
Journal ISSN
Volume Title
The study examines the relationship between information and communication technology (ict) and the performance of logistics firms in Kumasi, Ghana. The main objective of the study was to gain a better insight into how the ict practices such as bar-coding, radio frequency identification, enterprise resource planning and materials resource planning affects the firms’ performance. Seventy four (74) logistics firms in Kumasi consisted the research sample. The sample population included the managers, directors, supervisors and staff that are in direct contact with ict usage. In other to achieve the objective, 147 questionnaires were distributed, and 129 questionnaires were filled and retrieved for analysis. This represented a response rate of 87.8% of the sampled population. The researcher analysed the data obtained using spss version 26. Descriptive statistics methods were employed to present and summarize the findings of the result. The researcher further analyzed the data using inferential statistics and multiple regression. The study showed that ict positively relate to performance of the logistics firms in Kumasi, Ghana. The findings revealed that three out of the four ict indicators used as the independent variables of the research were found to be statistically significant, which were enough to influence the performance of the logistics firms. The researcher recommends that management should continue to motivate and increase ict usage within the firms and even to the sectorial level that are yet to be computerized to achieve a higher level of optimum operation and profitability.
A thesis submitted to the institute of distance learning, of the Kwame Nkrumah university of science and technology, Kumasi in partial fulfillment of the requirements for the degree of master of science in supply chain