The Effect of Motivation on Employee Performance in Ghana Education Service: A Case Study of Angel Educational Complex

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Employee motivation describes an employee’s intrinsic enthusiasm about and drives to accomplish work. Every employee is motivated about something in his or her life. Motivating employees about work is the combination of fulfilling the employee's needs and expectations from work and workplace factors that enable employee motivation - or not. These variables make motivating employees challenging. Information about motivating employees is readily available but it’s hard to apply the ideas in many workplaces. Too many workplaces still act as if the employee should be grateful to have a job. Managers are on power trips and employee policies and procedures are formulated based on the assumption that you cannot trust employees to do the right thing. Communication is never transparent and there is always a secret message or a hidden agenda. Motivating employees in this work environment is tough, if not impossible. Fortunately, most work environments are not in this extreme. They each have their own set of problems, but managers appreciate that motivating employees will bring positive results for the Organization. This study used a multi-method approach. Both quantitative and qualitative data were collected to answer the research questions. Both interviews and questionnaires were used to gather these data and analysis were done using words, graphs, tables and statistics. The one on one interviews and the administration of questionnaires was of an enormous help to the researcher for effective comparison of all responses. After the study it was found that motivation serves as a factor which influenced performance and hence increases productivity. It is therefore important that employees of Angel Educational Complex are well motivated to ensure continuous students good performance in terms of examination results.
A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of Commonwealth Executive Masters in Business Administration