Examining the relationship between supply chain integration and operational performance among firms in the greater accra metropolis: the moderating effect of a firm’s external learning.

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A study that seeks to examine the moderating effect of external learning on the relationship between supply chain integration (SCI) and operational performance is one that cannot be overemphasized. As such, this study focused on firms in the Accra metropolis in Ghana to examine these relationships. Using a purposive and convenience sampling techniques, one hundred and forty-nine (149) responses were gathered from selected organisations in the Accra metropolis from the 200 questionnaires administered. This represents 74.5% response rate. Analysis was made on only valid responses from the field study. The findings revealed that for the firms in Ghana to benefit from supply chain integration, there is the need for absolute supplier integration. That is, those who are at the helm of affairs among firms should develop measures for building strong relationships with their suppliers and providing them with necessary support that is necessary for such collaborating and engagement. Also, the study found out that though internal integration is vital to all stages of supply chain integration, it does not necessarily contribute effectively to operational performance. Finally, the study revealed that when there is supplier quality management, it could yield performance, but this relationship was not statistically significant in this study. This means that for Ghana to have higher operational performance in the selected organisations, there is the need for effective supply chain integration. Supply chain integration is a vital component of ensuring an effective supply chain network. The advantage of supply chain integration can be achieved through efficient relationship among various supply chain activities, with a linkage based on the effective construction and utilization of various supply chain activities for an integrated supply chain. And this is mostly applicable among firms in Ghana.
A thesis submitted to the department of supply chain and information systems, institute of distance learning, in partial fulfilment of the requirements for award of degree of master of science (logistics and supply chain management)