Exploring the effects of personality traits on employees at Kumasi Metropolitan Assembly (Kma)

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Personality traits are extremely important in today’s competitive organisational setting. Employees individually possess diverse personality traits that may influence negatively or positively their performance of jobs assigned to them. It is therefore important that managers and organisational members take into account these important individual differences because realising these traits will help managers and colleagues to deal with employees’ job performance. This research was therefore conducted to look into the impact of personality traits on job performance in the Public sector with Kumasi Metropolitan Assembly (KMA) as a case study. One Hundred and Fifty (150) of both senior and junior staff from the various departments under the KMA was used as the sample for the study. The study relied on both primary and secondary data. Data was analysed quantitatively using Statistical Package for Social Scientist (SPSS).The study revealed that the Five Factor Model of Personality, whose dimensions are Neuroticism, Conscientiousness, Agreeableness, Openness to Experience and Extroversion was seen to be exhibited by every employees, group within Kumasi Metropolitan Assembly. The study further revealed that Conscientiousness and Extroversion were the major predictive factor which has a positive correlation with job performance. Therefore for work to be performed effectively and efficiently the Human Resource Manager should look out for employees with Conscientiousness and Extroversion traits and assign them duties first before those with other character traits are considered. Again in recruitment and selection Human Resource Managers should not only consider the academic qualification of applicants, they should move a step further by exploring their personality.
A thesis submitted to the Department of Managerial Science, Kwame Nkrumah University of Science And Technology in partial fulfillment of the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION (HRM OPTION).