The role of ict on supply chain management practices in the service industry. A post covid-19 perspective

No Thumbnail Available
Journal Title
Journal ISSN
Volume Title
The effective integration and utilization of Information Communication Technology (ICT) in business operations have proven to significantly enhance overall efficiency in various aspects, such as communication, production, and supply chain management. The service industry, being a crucial sector and major contributor to the economy, relies heavily on ICT advancements to drive its growth and productivity. This study focuses on investigating the role of ICT in supply chain management practices within the service industry of Ghana. Employing a quantitative method, the study sheds light on the widespread adoption of ICT tools by Ghanaian service organizations to optimize their supply chain practices. The research reveals that these technological advancements have led to notable improvements in supply chain efficiency, agility, and resilience, particularly in the post-Covid-19 era, as businesses adapt to the evolving business landscape. Key findings emphasize the significance of ICT in overcoming communication barriers, fostering collaboration with supply chain stakeholders, and leveraging real-time data insights for informed decision making. However, the study also highlights the need for further efforts to fully embrace the adoption of cutting-edge technologies like Artificial Intelligence (AI) and Internet of Things (iot) to maximize their potential benefits. In conclusion, this research demonstrates the transformative impact of ICT on supply chain management practices in the service industry, providing valuable insights to guide businesses in enhancing their operations and competitiveness
A thesis submitted to the department of supply chain and information systems, school of business in partial fulfillment of the requirements for the award of the degree of master of science logistics & supply chain management