Assessing the implementation of efficient and effective total revenue integrated processing System (trips) by Ghana Revenue Authority

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The aim of the study was to assess the implementation of Total Revenue Integrated Processing System (TRIPS) by Ghana Revenue Authority (GRA). The study had two (2) objectives which were to identify the challenges associated with the implementation of Total Revenue Integrated Processing System and to identify significant strategies that can be adopted to improve the implementation of Total Revenue Integrated Processing System. Using the quantitative method, a comprehensive literature review was conducted from which a semi-structured questionnaire was distributed to Ghana Revenue Authority (GRA) offices in the Ashanti Region and 50 retrieved for the analysis. The data collected were analyzed using mean score ranking and content analysis. From the analysis it was realized that, lack of education on the importance of tax payments and negligence on the part of taxpayers. However, from the literature reviewed, IT has positively impacted tax administration worldwide making it efficient and effectiveness and thus the urge of every nation to implement e-governance. But implementation has failed from the conception of the TRIPS. From the objective one, it was realized that, the most significant challenge was assuring stakeholder confidence followed by upgrade process and ensuring security. The objective two indicated that, the most significant strategy was assurance of client’s safety followed by the reduction of political interference and making the system more user-friendly. Based on the findings, it was recommended that, GRA can maximize revenue by possessing an efficient and effective tax administration. GRA must rectify and solve all problems faced by the pilot offices, never fall on deaf ears to user complaints related to the use of the TRIPS.
A thesis submitted to the Department of Construction Technology and Management, Kwame Nkrumah University of Science and Technology, Kumasi in partial fulfillment of the requirements of the Awarded Degree of Master of Science in Project Management.
TRIPS, Revenue