Assessment of stakeholder engagement practices of IT projects: a case study of GCB bank limited Ghana
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Date
2019-11
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KNUST
Abstract
Stakeholder engagement is the process by which an organization involves people who
may be affected by the decisions it makes or can influence the implementation of its
decisions. Engaging stakeholders on projects is very crucial. Information Technology
(IT) projects have become increasingly crucial to every organization wishing to achieve
operational excellence (Badewi, 2016). In the Ghanaian banking industry, most heads of
internal IT units as well as projects managers tend to focus more on the success criteria
in terms of cost, schedule and quality of projects, neglecting the needs and expectations
of stakeholders in the organization. Managers lack the right strategies for engaging the
right stakeholders in IT projects. This study adopts standard stakeholder engagement
practices that are mostly used by organizations especially in IT projects to analyze the
strength of GCB Bank Limited in this regard. The purpose of this research is to explore
the stakeholder engagement practices prevalent at GCB Bank Limited as well as analyze
the effectiveness of same.This study adopted a quantitative approach, employing the use
of questionnaires as the main tool for data collection. Staff and related parties with
knowledge and experience in IT projects were sampled for this study. These included top
managers, project managers, project team members, internal customers and vendor of
GCB Bank Limited. Analysis of research data revealed that GCB Bank Limited has been
progressive and effectual in its stakeholder engagement practices. It was recommended
that project managers should pay close attention to the expectations of their stakeholders
and more efforts should be put into conflicts resolution. Effective stakeholder
engagement should be given priority right from project initiation.
Description
A thesis submitted to the department of Construction Technology and Management,
Kwame Nkrumah University of Science and Technology, Kumasi, in partial fulfilment
of the requirement for the award degree of Master of Science in Project Management