Stakeholder influence, reverse logistics adoption and supply chain performance: the moderating role of information systems
| dc.contributor.author | Dzanie Naa Dei Rhodaline | |
| dc.date.accessioned | 2024-01-11T11:03:33Z | |
| dc.date.available | 2024-01-11T11:03:33Z | |
| dc.date.issued | 2023 | |
| dc.description | A thesis submitted to the department of supply chain and information systems, school of business in partial fulfilment of the requirement for the award of degree of master of science logistics and supply chain management | |
| dc.description.abstract | With rising environmental concerns worldwide, reverse logistics (RL) has become an increasingly important supply chain practice for organizations to adopt. RL involves activities like product returns, reuse, recycling, and proper disposal that can benefit the environment. This study aimed to examine the relationship between stakeholder influence, RL adoption, supply chain performance, and the moderating role of information systems among manufacturing firms in the Greater Accra region of Ghana. Using a quantitative research approach, primary data was collected through questionnaires from a sample across 100 manufacturing firms. The results showed that top management support, government regulations, and customer pressure positively and significantly influenced RL adoption, providing support for stakeholder theory. However, corporate citizenship pressure had no statistically significant effect on RL adoption, contrary to expectations. This suggests that firms adopt RL practices more in response to top-down pressures than broader social pressures. RL adoption was found to have a positive and significant impact on supply chain performance, including cost reduction, inventory management, and competitiveness. This aligns with arguments from diffusion of innovation theory regarding performance benefits driving adoption. However, the study found that information systems did not significantly moderate the relationship between RL adoption and supply chain performance, contrary to the study's hypothesis. This implies that information systems may not have been effectively utilized by the sampled firms to optimize RL practices and performance outcomes. The study provides useful insights into the key drivers of RL adoption and the benefits for supply chain performance among manufacturing firms in the Ghanaian context. It also highlights the need for better information systems to fully capitalize on RL practices. The findings have important implications for managers in prioritizing stakeholder needs during RL adoption to improve their supply chain and environmental performance. | |
| dc.identifier.uri | https://ir.knust.edu.gh/handle/123456789/15037 | |
| dc.language.iso | en | |
| dc.publisher | KNUST | |
| dc.title | Stakeholder influence, reverse logistics adoption and supply chain performance: the moderating role of information systems | |
| dc.type | Thesis |